Distance Sales Agreement

DISTANCE SALES CONTRACT

This Distance Selling Agreement ("Agreement") has been drawn up in accordance with Law No. 6502 on Consumer Protection ("Law") and the Distance Contracts Regulation ("Regulation"). The parties acknowledge and declare that they are aware of their rights and obligations under this Agreement and the Law and Regulation. Ministry of Trade +1

1. PARTIES

1.1. SELLER / SERVICE PROVIDER
Title: O2H ENGINEERING ELECTRICAL ELECTRONICS INDUSTRY AND TRADE LIMITED COMPANY
Mersis/Tax Number: 6321532240
Address: ULUÖNDER MAH. 3201 STREET NO: 29 A TEPEBAŞI/ ESKİŞEHİR
Phone: [SELLER PHONE]
Email: info@o2hcharger.com.tr
Website: https://www.o2hcharger.com.tr/

1.2. BUYER (CONSUMER)
Name Surname / Title:
Delivery Address:
Billing Address:
Phone / Email:

2. SUBJECT OF THE CONTRACT

The subject of this Agreement is the sale and delivery of the following product(s), the qualities and sales prices of which are specified, which the BUYER ordered electronically through www.o2hcharger.com.tr, belonging to the SELLER, and the determination of the rights and obligations of the parties.

3. PRODUCT / SERVICE INFORMATION

3.1. The name of the product/service, its basic characteristics, sales price including taxes, quantity information and delivery information are presented to the BUYER on the order screen and approved by the BUYER.
3.2. The BUYER acknowledges that he/she has reviewed the product's technical specifications, intended use, electrical/safety features, and any installation requirements before placing an order. (This statement is important for technical products such as electric chargers.)
3.3. The total price of the product (including taxes), shipping costs and additional costs, if any, are shown on the payment page and are finalized with the BUYER's approval.

4. PAYMENT METHOD

4.1. Payment is made by the method chosen by the BUYER at the time of ordering (credit card, debit card, etc.).
4.2. Payment infrastructure may be operated through third-party payment service providers; the SELLER does not store card information in its own system. (This is generally how the Shopify + payment integration works.)
4.3. The BUYER declares that he/she accepts this Agreement by confirming the payment.

5. DELIVERY CONDITIONS

5.1. Product(s) are sent to the delivery address specified by the BUYER during the order via the contracted cargo company.
5.2. Under normal circumstances, products are delivered to the cargo company within an average of 3 business days from payment confirmation. Delivery times may vary depending on address distance, cargo density, and stock status.
5.3. During cargo delivery, the BUYER must inspect the package in the presence of the courier; if there is any physical damage, impact, breakage, etc., the BUYER must have a report prepared and return the product without receiving it. If this is not done, the burden of proof becomes more difficult in direct "damaged" claims.
5.4. SELLER is not responsible for any delays that may occur if the BUYER is not present at the delivery address.

6. GENERAL LIABILITIES OF THE BUYER

6.1. BUYER accepts that the information he/she orders (address, contact, tax information, etc.) is accurate and up-to-date.
6.2. The BUYER agrees to perform or have performed technical operations such as installation/assembly/electrical connection of the product in accordance with the user manual and safety instructions. (This is very important for electric chargers.)

7. RIGHT OF WITHDRAWAL

7.1. The BUYER has the right to withdraw from the contract within 14 (fourteen) days from the date of receipt of the product, without giving any reason and without paying any penalty. This right is a legal right regulated in Law No. 6502 and the Distance Contracts Regulation.
7.2. In order to exercise the right of withdrawal, the BUYER must notify the SELLER in writing (e-mail is sufficient) within this period.
7.3. All payments made to the BUYER will be refunded via the payment method used, within 14 days at the latest from the date the notice of withdrawal reaches the SELLER.
7.4. The BUYER must send the product back to the SELLER within 10 days at the latest after making the notice of withdrawal.
7.5. When returning a product, the product must be returned with its original packaging, all parts, accessories, original invoice and warranty certificate.

8. EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

8.1. In the following cases, the right of withdrawal may not be exercised or may be limited due to legislation:

• Products that are specially produced or modified in line with the BUYER's request or personal needs (e.g. cable length, connector type, software configuration, personalized charger, etc.). The right of return for such "personalized" products may be exempted by law.
• If the installation/assembly/security settings of the products have been made specifically for the consumer and have undergone technical intervention, resale is not possible for security reasons.
• Single-use consumable parts (if any) that cannot be resold for hygiene or safety reasons.

8.2. However, if the product is "defective" (e.g., manufacturing defect, malfunction, safety fault), the consumer reserves separate rights under the law, such as free repair, replacement, or refund. These rights are independent of the right of withdrawal.

9. WARRANTY / TECHNICAL SERVICE

9.1. The product is sold with warranty conditions in accordance with current legislation.
9.2. In case of a request for technical support or service regarding the product, the BUYER must contact the SELLER via info@o2hcharger.com.tr.
9.3. If the BUYER uses the device contrary to the user manual, makes incorrect electrical connections, applies mechanical impact or makes unauthorized interventions, this may be excluded from the warranty.

10. PROTECTION OF PERSONAL DATA

10.1. Personal data shared by the BUYER during the order creation process is processed for the receipt, payment, invoicing and delivery of the order; these data are subject to the KVKK and Privacy Policy.
10.2. For detailed information about the processing of your personal data and your rights, please review the "Privacy Policy" and "KVKK Information Text" published on our website.

11. FORCE MAJEURE

11.1. Circumstances that develop beyond the control of the parties and prevent one of the parties from fulfilling its obligations arising from the Agreement (natural disaster, war, strike, pandemic, official decisions, etc.) are considered force majeure.
11.2. The parties' obligations are suspended for the duration of force majeure. If this period exceeds 30 days, either party may terminate the Agreement.

12. DISPUTE RESOLUTION

12.1. In disputes arising from this Agreement, the Consumer Arbitration Committees and/or Consumer Courts in the BUYER's or SELLER's place of residence shall have jurisdiction, within the monetary limits declared annually by the Ministry of Trade. This is the remedy provided by law to protect consumers.

13. ENFORCEMENT

By electronically approving this Agreement, the BUYER acknowledges that he/she has been informed clearly and understandably about all matters, including the basic characteristics of the product, sales price, payment method, delivery conditions, right of withdrawal, and personal data processing, and that he/she has placed the order after confirming this information. (This "preliminary information + approval" process is required by the Regulation.)

The contract comes into force as soon as it is approved.

SELLER: O2H ENGINEERING ELECTRICAL ELECTRONICS INDUSTRY AND TRADE LIMITED COMPANY
BUYER: [BUYER NAME SURNAME]
Date: [ORDER DATE / SYSTEM DATE]